FAQ | Kijaro

FAQ

Do you make custom chairs?

Yes, the minimum quantity of chairs in a color we currently manufacture is 250 units; the minimum quantity of chairs in a custom color is 500 units.  If you are interested in ordering some chairs, we will need to set you up as a customer in our system.

 

Items needed:

  • AI file of the logo,

  • The color of the chair you would like (Pantone color code is very helpful for custom colors)

  • The quantity of chairs you are interested in purchasing. 

  •  If the product is to be shipped the customer must pay for shipping. 

What is the return/ replacement process?

  1. Email us (contactus@kijaro.com) your issue with proof of purchase, detailed descriptions, and photos of damages.

  2. You will be contacted by a Kijaro team member for more information.

  3.  If an exchange or return is necessary, we will send you a replacement or accessory at no charge.

  4. If the item is not under warranty you will receive communication to discuss repair options and charges.